Chargeback Reason Code Lookup
Search Visa and Mastercard chargeback reason codes to understand what each dispute means, why it happens, and what evidence helps you respond before the deadline.
Visa
Fraud
Authorization
Processing Error
Consumer Dispute
- 13.1Consumer DisputeMerchandise/Services Not Received
- 13.2Consumer DisputeCancelled Recurring Transaction
- 13.3Consumer DisputeNot as Described or Defective
- 13.4Consumer DisputeCounterfeit Merchandise
- 13.5Consumer DisputeMisrepresentation
- 13.6Consumer DisputeCredit Not Processed
- 13.7Consumer DisputeCancelled Merchandise/Services
- 13.8Consumer DisputeOriginal Credit Transaction Not Accepted
- 13.9Consumer DisputeNon-Receipt of Cash/Load Value
Mastercard
Fraud
Authorization
Processing Error
Reference only. Card-network codes and rules change — always confirm current requirements with your processor or Shopify.