Mastercard 4841 — Cancelled Recurring/Digital Goods

What it means

The cardholder cancelled recurring billing or a digital goods subscription but was charged again.

Common causes

• Subscription cancellation not applied before renewal
• Digital access continued billing after cancellation request
• Customer unaware of auto-renewal terms

Evidence that helps you win

• Subscription terms and renewal disclosure at signup
• Proof no valid cancellation was received before charge
• Usage logs showing access after billing date
• Cancellation confirmation if processed on time