Visa 12.4 — Incorrect Account Number

What it means

The account number charged does not match the card used or authorized by the cardholder.

Common causes

• Manual entry error on the card number
• Tokenization or vault mapping error
• Retransmission with an altered PAN

Evidence that helps you win

• Authorization tied to the same account number as settlement
• Order records showing the card digits used match authorization
• Customer account linking the payment method to the order
• Processor logs with consistent PAN/token throughout